❓ Frequently Asked Questions
789bd FAQ Center
Account verification, withdrawals, VIP benefits, security, and responsible gaming — all your questions answered in one place.
Welcome to the 789bd platform. Here we have provided direct and detailed answers to the most common questions from players in Bangladesh. Browse the Q&A organized into five sections below — limits & controls, VIP benefits, security, withdrawals, and account verification. If your question is not here, contact us via 24/7 live chat or email.
Limits & Controls
If you feel your gaming habits are getting out of control, contact our support team first — via 24/7 live chat or email at [email protected]. Our trained team will help you set spending limits or a break on your account. You can also find more information on our responsible gaming page.
789bd is only for people aged 21 or older. You must provide accurate age information when registering an account. If anyone registers with false information, their account and winnings may be cancelled. We place the highest priority on protecting minors.
Yes, you can set your own daily or weekly deposit limit. To activate this feature, email [email protected] or request it via live chat. Once a limit is set, it may take a short time to take effect; however, lowering a limit takes effect immediately, while a request to increase it applies after a short delay.
We offer both "cooling-off" and "self-exclusion" options. With the cooling-off option you can take a break from 24 hours up to several weeks; with self-exclusion your account is suspended for a longer period. Contact us via live chat or at [email protected] for either option.
Some common warning signs are: spending money beyond your budget, placing more bets to chase losses, cutting back on family or work time to play, and feeling restless when you cannot play. If you experience any of these, read our responsible gaming page and seek support if needed.
VIP Benefits
789bd has four VIP tiers. The Bronze tier offers up to 0.2% weekly cashback; Silver offers up to 0.5%; Gold offers up to 0.8%; and the top Platinum tier offers up to 1.0% weekly cashback. Cashback is calculated each week based on your net wager.
VIP tier depends on your consistency and activity level. The more regularly you play and the more active you stay on the platform over time, the sooner you get the opportunity to move to the next tier. To find out the specific requirements for each tier, contact us via live chat or at [email protected].
At the end of each calendar week, a set percentage of your net losses is added to your account as cashback. The rate differs for each tier from Bronze to Platinum. Once cashback is credited it is generally visible directly in your balance and you can use it to play right away.
In addition to weekly cashback, VIP members receive priority access to special promotions, faster withdrawal processing, and personalized support. Platinum tier members enjoy the highest level of benefits — such as a dedicated account manager and exclusive offers.
If there is not enough activity within a set period, your VIP tier may be reviewed. So the best way to keep your tier is to keep playing regularly. Contact us via live chat or email to check the current status of your tier.
Security & Privacy
No 789bd employee or representative will ever ask for your bKash, Nagad, Rocket, or Upay PIN or OTP. If anyone asks for these — by phone, chat, or message — it is definitely a fraud attempt. In such a situation, report it to [email protected] immediately and do not share any information.
A strong password should have at least 10 characters — a mix of lowercase and uppercase letters, numbers, and special symbols. Do not use your 789bd password on any other site. Change your password regularly and avoid using your date of birth or name as a password.
789bd uses full SSL encryption. All your personal and transaction-related information is transmitted through encrypted channels and stored on secure servers. Your information is not sold or transferred to any third party. Read our privacy policy for full details.
The official 789bd website is 789bd.bar. Check the URL in your browser's address bar carefully — spelling variations (such as "789-bd.bar" or "789bdd.com") are signs of fraud. If you receive a suspicious link, do not click it; type the address directly into your browser and save it as a bookmark.
Contact us via live chat or at [email protected] immediately and request a temporary account lock. Then change your password, and if you use the same password on your bKash/Nagad app, change that too. Our security team will investigate and take action quickly.
Withdrawal Questions
789bd processes withdrawals seven days a week, twenty-four hours a day. Even if you submit a request at night or on a holiday, the money will reach your bKash, Nagad, Rocket, or Upay wallet or bank account within 30 minutes to 3 hours. The bank's own processing time may apply for bank transfers.
The minimum withdrawal amount at 789bd is ৳500. This applies equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below this amount cannot be processed.
No. As per our security policy, withdrawals must be made to a wallet or bank account registered in your own name. If the name on the account does not match the name on the payment method, the withdrawal request may be rejected. This is mandatory to prevent financial fraud.
In some cases, a withdrawal request may briefly show as "pending" while being verified — for example, for a first-time withdrawal, a large amount, or if account verification is still pending. This stage should be completed within 30 minutes to 3 hours. If it takes longer, please ask via live chat.
Wagering requirements apply only to the bonus amount — not to the deposit. For example, if you receive a ৳2,000 bonus on a ৳1,000 deposit, you need to complete a total of ৳2,000 × 10 = ৳20,000 in bets before winnings from the bonus become withdrawable. Once each wagering condition is met, the path to withdrawal opens up.
Account Verification
The reason for rejection is usually communicated by email or account message — for example, blurry image, name mismatch, or expired document. Correct the issue and submit a new document, or email [email protected] for assistance. Quick guidance is also available via live chat.
The name on your 789bd account, the name on your national identity card, and the name on your bKash/Nagad/Rocket/Upay wallet or bank account — all three must be the same. Even a minor difference in name can cause verification to fail.
Yes, all your identity-related documents are kept completely confidential. Only authorized members of the verification team can view them, and they are never shared with any third party. Our full data policy is detailed on the Privacy Policy page.
Verification is typically requested during a first large withdrawal, if unusual activity is detected on your account, or as part of a security review. This is a normal security process — there is nothing to worry about. Having the required documents ready means it is completed quickly.
Generally a clear photo of your National ID card (NID) or passport is required, and in some cases a screenshot of your most recent mobile wallet transaction or a bank statement may be requested. Make sure all photos are taken in good light, are clear and complete — no part should be cropped or blurry.
Have more questions? We are ready to help.
789bd's support team is with you seven days a week, twenty-four hours a day — in both Bengali and English. Contact us via live chat or send an email.